Shipping and Delivery


SHIPPING

That Mermaid Shop provides FREE SHIPPING to Australia and New Zealand on all orders over AUD$65 and FREE INTERNATIONAL SHIPPING on all orders over AUD$130.

Since all orders are shipped directly from our various warehouses worldwide, please allow approximately 2-3 weeks for delivery depending on your location.

To ensure the accurate delivery of your order, please make sure that you carefully check your billing and shipping information especially the details of your full name, complete address, and contact number. That Mermaid Shop is not responsible for the return of any orders due to the incompleteness of details provided in the address information.

Once the payment is made, please allow approximately 72 hours for the payment to be confirmed. Upon confirmation, the order will be processed and shipped straight from our warehouses within 3-5 business days. You will receive a confirmation email which includes your tracking number as soon as the shipment has commenced.  Please allow at least 48 hours for the tracking information to be updated.

The table below serves as a reference for shipping time, cost, and delivery.

AUSTRALIA & NEW ZEALAND

Standard                    $ 9.00                     13 - 20 business days

Express                      $12.00                    7 - 16 business days

 

USA & CANADA

Standard                    $15.00                     15 - 28 business days

Express                      $25.00                     10 - 18 business days

 

UK & EUROPE

Standard                    $20.00                     15 - 28 business days

Express                      $30.00                     11 - 26 business days

 

ALL OTHER COUNTRIES 

Standard                    $30.00                     18 - 36 business days

Delivery times are standard estimates and will vary based on your location. The estimate excludes any time in customs, if applicable, as well as other delays outside of the carrier’s control such as bad weather and heavy delivery traffic. Holiday and sales periods generally have increased volumes of orders, so please allow an additional 3-5 business days for the delivery of your order. The responsibility for the items automatically passes on to the customer as soon as they are delivered to the carrier.

In the unlikely event that you have not received your parcel within 20 business days of placing your order, please contact us at cs@thatmermaidshop.com so we could assist you with tracking your order.

Please note that That Mermaid Shop is not responsible for any other charges payable on international sales such as import duties, taxes, and other customs-related charges. The buyers bear all the responsibility for all extra charges which may be incurred should there be any.

 

*We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.

**USD conversions are estimates only and will vary depending on fluctuating exchange rates and fees charged by your financial institution. Your order will be processed by us in AUD.


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